At Incognito Guitars we strive for total customer satisfaction. However, in the event that a purchase isn’t right for you please defer to our return policy: All returns must be pre-authorized and any items received without authorization number will be returned to sender. Our policy lasts 48 hours after the item is received. Once 48 hours had passed by since your purchase, we can no longer offer you a refund or exchange.
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Any return attempt initiated after the 48 hour window will be made at Incognito Guitar’s sole discretion – we will charge a minimum 20% restocking fee for returned effects pedals and amplifiers and a minimum 10% restocking fee for Guitars. The only exceptions are for products that are defective.
“If reporting damage, please document with pictures of the outer packaging along with pictures of the damaged item(s)”
We realize that every return situation is different, so please feel free to contact us with any concerns you have so we can find the best resolution for everyone involved.
No refunds are available for “special” ordered items (items that were not in stock, but rather ordered per the customers request and/or to the customer’s specifications).